Terms & Conditions

Acceptance of the Terms & Conditions

The following terms form a contract between the user and Anabela Revez, Unipessoal, Lda. By accessing and using this website, the user acknowledges that they have read and understood these terms and will comply with all applicable laws and rules.

If you do not agree with these terms, please do not use this website. The material presented on this website is protected by law.

Obligations & Conduct

When using this website, the user agrees to provide accurate, current and complete information when registering; keep their password and identification secure; keep their information up to date; and accept all risks of unauthorised access to that information. The user is solely responsible for appropriate protection, backups and equipment used to connect to this website.

Users of this website are authorised to use its content only for strictly personal purposes.

Publication, reproduction or distribution of this content to third parties is expressly prohibited without prior authorisation from Anabela Revez, Unipessoal, Lda.

Anabela Revez, Unipessoal, Lda. reserves the right to take legal action against anyone who makes unauthorised use of this website’s content.

By using this website, the user expressly accepts the conditions of use described above.

Returns & Exchanges

If you wish to return one or more items, you may do so within 14 days of receiving your order, provided the products are intact, sealed, complete and in their original packaging, which must not be damaged, altered or scratched.

To exercise your right to return an item, please contact us with your order number and the description or reference of the product or products you wish to return. You may exchange them for other products of equal or greater value, or receive credit in your customer account.

Please check whether the product you wish to return was purchased as part of a promotion that included a free gift. If so, you must return both the product and the gift received with it. Both must meet the conditions set out above.

Please send the item or items to our address by registered post.

Returns of incomplete, damaged or scratched products, products without their original packaging or label, or products showing signs of use will not be accepted.

If we receive an item in any of the conditions described above, or with the carrier’s label attached directly to its packaging, the customer will lose the right to a refund and will have 14 days to collect the item or items from our premises, at their own collection cost.

If the reason for the return is our responsibility, such as a defective product or an order processing error, we will refund the full amount paid. If the customer refuses to collect the order, shipping costs will be charged to the customer and only the value of the goods will be refunded.

Warranties

Access to goods and services that match what was agreed and function correctly is a fundamental consumer right. Cinco Sentidos will guarantee the quality of its products for 12 months from the purchase date, except for perishable goods. Where a claim is justified, customers will be offered one of the following solutions, in this order:

Replacement with an identical item;

Replacement with an item of similar characteristics and purpose, if agreed with the customer;

Termination of the contract and a refund if neither of the previous options is possible.

To exercise their warranty rights, the customer must submit a complaint to our services through the channels specified in the conditions of sale and return the damaged item or the item that does not match what was agreed.

Our team will examine the item to confirm the customer’s entitlement to warranty coverage. Situations shown to result from any of the following, among others, are excluded:

Misuse, intentional damage or negligent damage by the customer;

Normal wear of the product within the levels expected and stated by the manufacturer;

Inability to verify the defect reported by the customer;

Any situation identified as an attempted fraud.

After inspecting the returned product, we will inform the customer of the next steps for their request.

Where warranty coverage applies, Cinco Sentidos will arrange replacement or reimbursement as soon as possible, within a maximum of 30 days from written confirmation that the customer is entitled to the product warranty.

Any refund will be made using the same payment method used to purchase the product, unless otherwise agreed with the customer.

These provisions do not affect any consumer rights arising directly from the law in force.