If you are dissatisfied with the products received, you have the right to withdraw within 14 days from the dispatch date and return the product. Once it has been received, we will refund all payments received from you, except the delivery costs, which are payable by the customer. The refund will use the same payment method used for the order. (See the terms and conditions.)

In the event of a consumer dispute, as defined in Law No. 144/2015 of 8 September, the consumer may refer the matter to the competent alternative consumer dispute resolution body.

Without prejudice to the legislation, statutes and regulations binding alternative consumer dispute resolution bodies, the competent body is the alternative consumer dispute resolution body for the place where the contract for the sale of goods or provision of services was concluded, or alternatively a body with specialised jurisdiction, where one exists for the sector concerned.

If no alternative dispute resolution body has jurisdiction at the place where the contract was concluded, or the existing body or bodies consider themselves to lack jurisdiction because of the value of the dispute, the consumer may contact the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, located in Faro, by email at info@consumoalgarve.pt or through http://www.consumoalgarve.pt.

More information about Law No. 144/2015 — European Consumer Centre

For these purposes, the customer is deemed to have read these general conditions of sale when placing an order on this website, as they form part of the website where the order was placed and are permanently accessible.